Packaged Services
What is a Retainer? A UX Retainer is a flexible ongoing partnership between you and Fracom UX. You pay a monthly fee for dedicated access to UX expertise for a capped number of hours per month. The Retainer allows you to add high-quality UX skill to your team without the overhead of hiring full-time staff. Core…
What is Strategic Redesign? A UX strategic redesign project is an iterative process that focuses on aligning user needs with business goals. A typical strategic redesign involves a deep dive into research, re-evaluating the business model, and redesigning the architecture and interface. Potential benefits include increased conversion rates and customer loyalty, data-driven design decisions, improved scalability,…
What is a UX Audit? It is a fast paced review of your own digital channel (website, mobile app, or kiosk) to identify design inconsistencies, points of confusion, and recommendations for easy fixes (low hanging fruit.) Core Services Included in a UX Audit Heuristic Evaluation: An expert-led review of your interface against established principles, such…
What is Lean UX Design? Our Lean UX Design service package follows a “Think, Make, Check” model. We aim to deliver the Minimum Viable Product (MVP) quickly, efficiently, and with minimal waste. The MVP is the simplest website or app design that both supports your business objectives and meets customer expectations. Instead of comprehensive documentation, this…
Individual Services
What is a Contextual Inquiry? A Contextual Inquiry is a user research method in which a UX consultant observes users of a digital channel in their natural environment as they use the website, mobile app, or kiosk. As the user interacts with the channel, the consultant may ask the user questions to better understand why…